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Response: Oh dear! :( I'm so so so sorry! I can't even begin to understand why they would remove it - especially since my second partner in Japan had no issues.
I will re-send by the end of this week & ask my friends at the post office what I can do to prevent this happening.
Is there anything on it? Like 'customs' tape or a piece of paper saying it was opened? (I'm just wondering if customs opened it or if the contents were stolen)
I am so so so sorry this has happened!
xx